Delivery: ensuring the smoothest path from ‘purchase’ to ‘play’

Prior to purchase or once you own your Sapphire Spa; we are here to help! We will provide all the necessary information & support and answer all your questions to ensure your spa pool experience, a positive one. Feel free to organise a free site inspection if you’re not sure on the best route.

Please take the time to read these instructions thoroughly as they will provide you with information to ensure the safe and timely delivery and installation of your new spa pool or swim spa.
The information to follow should be used as a guideline on how to prepare for delivery and set up of your spa. We have specifically detailed requirements for site selection, delivery access, ground preparation and electrical requirements.
Please carefully review the Owner’s Manual that you will receive with your new spa and register your spa’s warranty within 10 days of delivery to guarantee ongoing assistance and support. This manual should be found in your spa when delivered.
Sapphire Spas reserves the right to change features, specifications and design without notification and without incurring any obligation.

What to expect on spa delivery day

While you are excitedly anticipating the delivery of your new spa pool, have a look at mySpaDelivery under VIDEO.

Site preparation

Once you have selected a site for your new spa, ideally leaving 500mm clearance around spa, you’ll need to prepare a solid, level and supportive base which will remain stable for the life of your spa.

A typical spa in use poses a considerable weight for any foundation to support. Even our smaller spas can weigh up to 2000kg when filled with water and occupants, some of our larger models can reach 3000kg and our swim spa up to 7000kg.
Refer to your brochure for dimensions and approximate filled weights of Sapphire Spas models.
Remember, weight of occupants must also be considered in addition to these figures.
Do not put your spa on any soft surface such as grass, sand, pebble or dirt as this may place undue stress on your spa, causing it to distort and/or crack.
Whether choosing a concrete slab or timber decking to support your spa pool, Sapphire Spas strongly recommend the use of a licensed contractor.

Concrete slab

A reinforced concrete slab of at least 100mm (4”) thick is a suitable foundation for your spa; this must be increased to a minimum of 125mm (5”) thick when installing swim spas. You must ensure this base is an even, level surface free from cracks, doming or hollows. It’s preferable for the slab to extend at least 200mm outside the spa dimensions for stability.

Timber decking

Sapphire Spas recommend that you consult a structural engineer to ensure that your decking is capable of safely and adequately supporting the full weight of your spa when in use. Should you wish to surround your spa with decking, we suggest that you install it on a concrete slab (as above) then build the deck to surround your spa.

Delivery route restrictions

Please consider these possible restrictions which may apply to your selected delivery route:

- the width of all doorways, gates and pathways
- the height of low trees, roof eaves, guttering or telephone lines
- tight bends to be negotiated, ex. 90 degree turn (take measurements)
- obstruction from protruding fixed objects, ex. meter boxes, a/c units, hot water services etc
- you may have to cut or tie back shrubs or trees, move dog kennels, BBQ’s, planter boxes or wood piles
- severe slopes along the route which may cause trouble
A. check height of low trees, roof eaves, guttering, phone lines
B. move dog kennels, BBQ's, planter boxes, kids play equipment
C. check corner clearances
D. check width of doorways, gates & pathways
E. advise of steep slopes & number of steps
F. check meter boxes, a/c units, hot water services, water/ gas meters